lunas33 Casino & Sportsbook Data Care

This page describes what we collect when you use lunas33 and how we keep that data protected. We at lunas33 collect personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to comply with anti-money-laundering regulations. We do not sell your data to third parties. We do not use your information for marketing unless you explicitly consent.

Our servers may sit outside your jurisdiction, but we apply Indonesian data protection principles to all personal information we hold. You have the right to request a copy of your data, to correct inaccurate information, and to request deletion where permitted by law. This policy outlines your rights and our commitments.

What we collect on lunas33

We collect your email address, phone number, and full legal name when you sign up. We also collect your government-issued identity document (Indonesian ID card) and proof of address (utility bill or bank statement) to verify your identity. This information is required by Indonesian anti-money-laundering law and helps us prevent fraud and account takeover.

When you deposit or withdraw funds, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank), and the timestamp. We also collect your IP address and device information (browser type, operating system) to detect suspicious activity and to help you recover your account if it is compromised.

When you use lunas33, we collect information about your activity: which markets you view (Liga 1, Piala AFF, Champions League, live-dealer tables, slots, esports), which predictions you place, and which games you play. We use this information to improve our platform, to detect problem gambling patterns, and to comply with regulatory requirements.

Note: We do not collect sensitive personal data (race, religion, political affiliation) unless you voluntarily provide it. We do not use cookies to track you across other websites.

How we use your data on lunas33

We use your personal information to verify your identity, process your deposits and withdrawals, and settle your predictions. We also use it to detect fraud, money laundering, and account abuse. During major events—Liga 1 season peaks, Piala Indonesia, Piala AFF campaigns, Idul Fitri, Idul Adha, and Imlek holidays—we may review account activity more closely to ensure compliance.

We use your email and phone number to send you account notifications: deposit confirmations, withdrawal status updates, and security alerts. We do not send marketing emails unless you opt in. You can manage your notification preferences in your account settings.

We use your transaction history and activity data to improve lunas33. For example, we analyze which payment methods are most popular in Jakarta, Surabaya, Bandung, and Medan to ensure we support the channels our users prefer. We also use this data to detect technical issues and to optimize our live-dealer studios and slot performance.

Identity verification: We use your ID and proof of address to confirm you are who you claim to be and to comply with anti-money-laundering law.
Payment processing: We share your payment details with our payment processors to settle deposits and withdrawals.
Fraud detection: We analyze your IP address, device, and transaction patterns to detect suspicious activity.
Platform improvement: We use anonymized activity data to improve game performance, payment speed, and user experience.

Third-party processors and data sharing

We share your payment information with our payment processors to settle deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. These processors are bound by confidentiality agreements and may not use your data for any purpose other than payment processing.

We may share your information with law enforcement or regulatory authorities if required by law. We do not sell your personal data to third parties for marketing or any other purpose. We do not share your data with affiliate networks or advertising platforms.

Our servers are hosted by cloud providers located outside Indonesia. These providers are bound by data processing agreements and must comply with the same data protection standards we apply. You acknowledge that your data may be processed outside your jurisdiction.

Your rights and our commitments

You have the right to request a copy of all personal data we hold about you. You can do this by contacting our support team via live chat, email, or in-app messaging. We will provide your data within 30 days in a portable format.

You have the right to correct inaccurate information. If your address or phone number has changed, you can update it in your account settings. If you believe we hold incorrect identity information, contact our support team and we will review your request.

You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain your transaction history for up to 7 years to comply with anti-money-laundering regulations. We will delete other personal data within 30 days of your request, unless we are required by law to retain it.

We at lunas33 commit to protecting your data using industry-standard encryption and security practices. We do not guarantee absolute security; no online system is completely secure. If we discover a data breach, we will notify you and relevant authorities as required by law.

We review this privacy policy annually and update it to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app messaging. Your continued use of lunas33 after such notification constitutes your acceptance of the updated policy.