lunas33 Platform Account Terms

Account opening and verification on lunas33

When you sign up on lunas33, we require your email address, phone number, and full legal name. We then ask for a government-issued identity document (Indonesian ID card) and proof of address (utility bill or bank statement dated within the past three months). Our compliance team reviews these documents during business hours, typically completing verification within 24 hours.

You must be at least 18 years old to open an account on lunas33. You are responsible for verifying that your jurisdiction permits access to our platform. We do not offer our services in jurisdictions where online wagering is prohibited. If you access lunas33 from a restricted jurisdiction, we reserve the right to suspend or close your account without notice.

Once your account is verified, you can deposit funds and begin placing predictions on Liga 1, Piala Indonesia, Piala AFF, and international tournaments. You can also access our live-dealer games, slots, and esports markets. Your account balance is held in a segregated trust account and is not used for our operational expenses.

Deposits, withdrawals, and payment methods

We accept deposits via nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) settle instantly. Bank transfers typically clear within minutes during business hours; interbank processing may extend during peak times or holidays like Idul Fitri, Idul Adha, and Imlek.

Withdrawal requests are processed during business hours. We review your account activity and verify that your withdrawal does not exceed your available balance. Once approved, we send funds to your nominated payment method—the same channel you used for deposits. We do not charge withdrawal fees. Processing times vary by payment method: e-wallet withdrawals typically arrive within minutes; bank transfers may take 1–2 business days depending on interbank clearing.

We reserve the right to refuse or delay a withdrawal if we suspect fraudulent activity, money laundering, or breach of these terms. We will notify you of any such decision and provide a reason where permitted by law.

Minimum deposit

We set minimum deposit amounts per payment method; these are displayed on the deposit screen.

Maximum withdrawal

We may impose daily or monthly withdrawal limits; these are shown in your account settings.

Deposit holds

If your account is pending verification, deposits are accepted but held until verification completes.

Currency

All transactions on lunas33 are conducted in Indonesian Rupiah (IDR).

Sportsbook and live-dealer terms

On lunas33, you can place predictions on football matches (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton tournaments, MotoGP races, and other sports. Odds are set by our pricing engine and may shift as deposit volume changes. Once a match begins, pre-game markets close and in-play markets may open if available.

Results are settled based on official league records. If a match is postponed, we either roll the market forward to the rescheduled date or void the market and return stakes, depending on league rules. We display settlement status in your account history.

Our live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Shio Table, Three Card Poker) are dealt by croupiers from our multi-camera studios. Game outcomes are determined by card or wheel results. We do not offer bonuses or promotional credits that require wagering conditions. Any promotional offer we make is subject to terms we publish separately.

Your rights and our commitments on lunas33

We at lunas33 commit to protecting your personal data in accordance with Indonesian data protection principles. We do not share your identity details with third parties except where required by law or to process your payments. Your account balance is held in trust and is not used for our operational expenses or lending.

You have the right to request a copy of your account transaction history at any time. You may also request account closure; we will process this within 5 business days and return any remaining balance to your nominated payment method.

We reserve the right to suspend or close your account if we suspect breach of these terms, fraudulent activity, or use of the platform in violation of local law. We will provide notice where practicable.

Dispute resolution and jurisdiction notice

If you have a complaint about your account, a settlement decision, or a payment issue, contact our support team via live chat, email, or in-app messaging. We aim to respond to complaints within 48 hours. If we cannot resolve your complaint, we will escalate it to our compliance team for review.

These terms are governed by the laws applicable in the jurisdiction where lunas33 operates. Any dispute arising from your use of our platform shall be resolved through our internal dispute resolution process. If you remain dissatisfied, you may pursue remedies available under your local law.

Services on lunas33 are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of lunas33 comply with your own jurisdiction's law. We enforce geolocation checks to ensure compliance with regional restrictions.